Dr. Thomas Kelly is the co-founder and CEO of Heidi Health, the Al medical scribe trusted and loved by thousands of clinicians globally. Under his leadership, Heidi has transformed clinical documentation, supporting over one million patient consults per week and empowering clinicians to reclaim their time and deliver world-class patient care without the administrative burden.
Following his medical training at the Royal Melbourne Hospital (RMH) and research at the Royal Children’s Hospital (RCH), Dr. Kelly served as a surgical resident and vascular surgical registrar at the Alfred Hospital, as well as a number of Victorian regional centres. Passionate about mentoring the next generation of clinicians, he trained medical students and founded Oscer, the educational platform that, combined with his extensive clinical experience, laid the foundation for Heidi.
Driven by his deep understanding of frontline medical care, Dr. Kelly prioritises clinician-centric innovation. He has championed Heidi’s commitment to making Al-powered medical scribing accessible to every clinician, meticulously refining Heidi to accurately reflect how doctors document patient care, true to their style and preferences, even in the most complex and demanding environments, such as bustling emergency departments.
Dr. Kelly’s ultimate vision is to double the world’s healthcare capacity, enabling clinicians to focus fully on providing exceptional patient care and restoring a sense of purpose and longevity to their careers.
Day 1: Dec 5, 2023
3:00 pm
INDUSTRY EXPERT: SCRIBES
Doubling Healthcare’s Capacity Without Dehumanizing It
Canadian health systems are under immense pressure to improve access and shorten wait times without additional staff or beds. Clinicians spend hours each day on documentation, burnout is rising, and one in five Canadians lacks a family doctor. Ambient AI offers a practical path to restoring capacity—not as another IT tool, but as a true clinical assistant. Critical to success is a modern approach to governance, including how health systems are applying structured audits, similarity scoring, and LLM-based secondary review to monitor millions of AI-supported notes and ensure safety, consistency, and performance over time. Walk away with a blueprint to:
- Measure ambient AI’s impact on documentation time, access, wait times, and burnout, with examples from Canadian ED, mental health, and primary care pilots.
- Run a measurable 6–8-week ambient AI pilot using adoption curves, clinician champions, and real-time analytics.
- Implement a lightweight but rigorous surveillance model to keep AI documentation safe, transparent, and trustworthy.
Build a roadmap from AI scribe to AI care partner using transcripts and clinician edits to power follow-ups, tasks, and quality monitoring.
Day 2: Dec 6, 2023
