Andreea Popescu is a dynamic healthcare leader with a proven record of advancing strategy, analytics, and performance excellence. As Director of Organizational Performance at William Osler Health System, she oversees a multidisciplinary portfolio encompassing Organizational Performance (formerly Decision Support), Coding, and Case Costing. Her teams partner closely with leaders to translate complex data into meaningful insights that drive evidence-based decisions and sustainable change.
Andreea has led numerous organization-wide initiatives that have reshaped Osler’s approach to performance management, workforce planning, and patient flow. A strong advocate for data literacy, collaboration, and integrity, she fosters high-performing teams that bridge analytical rigor with human-centered impact.
Andreea holds a Bachelor of Health Sciences (Honours) from McMaster University and a Master of Business Administration from the Rotman School of Management at the University of Toronto.
Day 1: Dec 5, 2023
2:00 pm
CASE STUDY: STORYTELLING
From Numbers to Narratives — Embedding Performance Consulting at William Osler Health System
In today’s analytics environment, the differentiator is no longer data access but data influence — the ability to translate numbers into stories that move people to act. This session explores how William Osler Health System has evolved its analytics function from data delivery to strategic partnership through a performance consulting model. Leave with a guide on how to:
- Adopt a consultancy model within analytics teams by aligning analysts as embedded partners in operations, leveraging a Client-Consultant Cycle (Engagement, Discovery, Delivery, Reflection).
- Apply narrative frameworks such as the Situation-Complication-Resolution model to convert insights into compelling clinical and operational stories.
- Balance technical fluency with human-centered design, cultivating high-performance analytics teams that build trust with clinical leaders.
- Measure influence, not just output — using customer service feedback to demonstrate value beyond dashboards and scorecards development.
- Equip leaders to move from awareness to action – turning data discussions into collaborative problem-solving that drives accountability and improvement.
Translate analytics into influence — building connection, shaping decisions, and driving measurable improvement beyond the data itself.
Day 2: Dec 6, 2023
